304 - Effective communication
CITY & GUILDS - SUCCEEDING AT WORK (AWARD IN EMPLOYABILITY SKILLS 5546-02)
- state why effective communication is important & give examples of positive communication and body language & give examples of appropriate and inappropriate verbal communication & give examples of appropriate and inappropriate non-verbal communication.
- list examples of confident behaviour & list examples of aggressive behaviour & list examples of passive behaviour & list examples of assertive behaviour & state the difference between confident, aggressive, passive and assertive behaviour
- give an example of positive feedback & give an example of negative feedback.
- Introduction by Lecturer - 304
